Privacy Policy & SMS Terms

Privacy Policy

The Stacker Company LLC (“we,” “us,” or “our”) handles personal information when you visit our website, contact us, request information about our products or services, or communicate with us by text message.

Information we collect

We collect information you provide, including your name, company name, email address, telephone number, delivery or billing details, and the contents of inquiries, orders, and service requests. When you text us, we collect your mobile number, message content, and records of your messaging preferences, consent, and opt-out requests.

When you request financing through our website, we also collect the details you submit, such as your business and mobile telephone numbers, industry, time in business, annual sales range, self-reported credit score range, and the product you are interested in.

Our website and its service providers may also collect technical information, such as IP address, browser and device details, pages visited, and interactions with the website, through server logs, cookies, or similar technologies. These include analytics and advertising measurement tools such as Google Analytics, Google Ads conversion tracking, and Metricool.

How we use information

We use information to respond to inquiries, provide requested quotations and customer support, review financing requests, process orders and service requests, maintain business records, operate and improve our website, measure the performance of our advertising, protect our services, and meet legal obligations. We use SMS information to respond to customer-initiated conversations and manage messaging preferences.

How we share information

We may provide information needed to perform services to providers supporting our website, analytics and advertising measurement, communications, payments, delivery, and business operations. When you request financing, we may share the details you submit with lenders or financing partners to help match you with financing options. We may also disclose information when legally required or necessary to protect rights and prevent fraud. These disclosures do not authorize recipients to use your mobile information for their own marketing.

Retention and security

We retain information as needed for the purposes described above, applicable recordkeeping requirements, and honoring communication preferences. We use reasonable safeguards to protect personal information, but no transmission or storage system is completely secure.

Your choices

Contact us to request access to, correction of, or deletion of personal information, subject to applicable requirements and exceptions. You can manage cookies through your browser settings. To stop text messages, reply STOP. Opting out of SMS does not prevent you from contacting us by telephone or email.

Changes to this policy

We may update this policy by publishing the revised version here and updating the date above. Our SMS program is described in the SMS Terms & Conditions below.

SMS Terms & Conditions

Customer care text messages

You can text The Stacker Company LLC at (305) 209-2311 with questions about our products or services. By initiating a text conversation with us, you agree to receive customer care replies related to your inquiry. Messages may address product availability, requested quotations, existing orders, service coordination, or support questions.

This program covers customer-initiated, conversational customer care. It does not enroll you in promotional text messages or recurring automated alerts. Providing a telephone number through an email, purchase, financing request, or general contact form alone does not enroll you in SMS. Consent to text messages is not a condition of purchase.

• Frequency: Message frequency varies based on your conversation and requests.
• Charges: Message and data rates may apply.
• Opt out: Reply STOP at any time to stop SMS messages. You may receive a final confirmation of your opt-out.
• Help: Reply HELP for assistance, call (305) 209-2311, email sales@thestackercompany.com, or visit our contact page.
• Privacy: See our Privacy Policy for information about how we handle personal information and SMS consent.

Message delivery depends on your mobile carrier and network availability. Delivery is not guaranteed, and carriers are not liable for delayed or undelivered messages.

Contact us